IT Outsourcing

IT Outsourcing:

IT outsourcing is the use of external service providers to effectively deliver IT-enabled business process, application service and infrastructure solutions for business outcomes.

Outsourcing, which also includes utility services, software as a service and cloud-enabled outsourcing, helps clients to develop the right sourcing strategies and vision, select the right IT service providers, structure the best possible contracts, and govern deals for sustainable win-win relationships with external providers. Outsourcing can enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and/or intellectual property.

Vista e-Solutions broad range of IT Outsourcing (ITO) solutions makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies. We assume the day-to-day tasks of your operations and delivery, with a strong focus on rigorous IT governance, quality and operational excellence, so you can focus on your core business.

Forward-looking business leaders are increasingly finding ways to optimise the value of IT resources. They are looking outwards for strategic partners who help them to create more efficient IT systems as well as new approaches to ensure IT adds value to core business. Their focus is to make IT as strategic business partner and convert into profit centre from cost centre. Tulip with more than 19+ years of experience in services help clients to arrive at innovative service and commercial models to suit their core business.

1. Service Desk Support
2. FMS services
3. Total IT Outsourcing / Customized IT outsourcing offerings
4. Remote help desk for 24*7 IT infrastructure support and management
5. Providing single point of contact for customers across locations and geographies
6. Customer specific toll free number and e-mail services
7. Vendor SLA management and escalation matrix
8. IT Infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications
9. Incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved
10. Workflow engine to move issues through a defined flow from open to closed, including monitoring that response time is within the guidelines of any existing service-level agreement (SLA)
11. Remote management using remote troubleshooting tools for effective first call resolution
12. Knowledge base creation and update
13. Asset & configuration management – Single point for managing hardware and software assets using both remote discovery and asset tracking tools
14. Security management and virus control
15. Performance management and reporting
16. Offer complete IT services for single or multiple IT infrastructure towers like datacentre, network, security, voice, video, FMS etc
17. SLA or outcome based contracts
18. Flexible Service delivery model: Offsite, onsite or hybrid
19. Options of commercial model: Opex, pay on use, per user based charge
20. Customization options to choose service deliverables: Supply, install, maintain, manage, monitor, improve
21. Multiyear contract
22. Act as single service integrator